Refund policy

Refund & Satisfaction Policy

Z Creek Coffee (Amazon Orders)

At Z Creek Coffee, we take pride in delivering high-quality, small-batch roasted coffee. Your satisfaction is important to us, and we aim to resolve any concerns quickly and fairly.

Returns & Food Safety

Due to food safety regulations, coffee and other consumable products are not eligible for return once shipped.

Refund Eligibility

If you are not satisfied with your purchase, you may request a refund under the following conditions:

Requests must be made within 7 days of delivery
The issue must be related to quality, damage, or fulfillment error
You must provide your order number and a brief description of the issue

Approved refunds will be issued to the original payment method.

One-Time Satisfaction Policy

Our satisfaction guarantee is intended for first-time evaluation of our product.

Refunds are limited to one (1) per customer.
We reserve the right to decline additional refund requests if we determine there is a pattern of repeated refund claims.

Shipping Costs

Shipping costs are non-refundable, except in cases where:

The item arrived damaged
The wrong item was received

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us promptly with:

Photos of the product and packaging
Your order number

We will resolve the issue as quickly as possible, which may include a replacement or refund.

Amazon Policy Compliance

This policy is intended to comply with Amazon’s guidelines for consumable goods. All refund requests are handled in accordance with Amazon’s A-to-Z Guarantee and marketplace policies.